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Medical

There is a shortage of family physicians accepting new patients in Greater Victoria and it can often be difficult to find a family physician.  Walk-in clinics are a great option for families unable to secure a family doctor.

Accessing Medical Services

Here are some links to assist you receiving medical services:

Resource DescriptionContact
MedimapA great online resource to find the closest walk-in clinic and the wait time.Visit Medimap
Victoria Medical SocietyUp-to-date listings of physicians in Greater Victoria and the surrounding areas who are accepting new patients.Visit VMS
Access VirtualThis virtual clinic gives you secure online access to family doctors, nurses, and specialists via a computer, tablet, or smartphone.Visit Access Virtual
Babylon by Telus HealthA mobile app that allows you to check symptoms, see a B.C. doctor and easily access your clinical records all through your phone.Visit Babylon
MapleYou can connect with doctors online from 7am to 9pm for medical care and treatment, and the Medical Services Plan (MSP) will cover your video visit.Visit Maple
Viva CareIf you are a resident of B.C. and have a personal health number, you can also connect online with your computer to this free service.Visit Viva Care
CloudMDOffer evening and weekend appointments to B.C. residents. Can connect from desktop computer or Android or iOS device.Visit CloudMD
Well Health VirtualClinic+Another option to connect with a doctor online. Free for B.C. residents.Visit VirtualClinic+
BC Nurse Line24-hour, confidential information and advice from a registered nurse. Can answer your questions about symptoms, health concerns, recommended course of action, and when to see a health professional.1-866-215-4700

Notes on British Columbia

Residents are covered through British Columbia’s Medical Service Plan (MSP). This requires a monthly payment on a sliding scale made by each resident (which is normally deducted from the Canadian Forces member’s pay).

Health Cards in B.C. are called Care Cards. You can register for MSP online. However, often the Canadian Forces member initiates this process with the Base Orderly Room.

If you are relocating from another province, your current health care coverage will be valid for the first three months. Check with your current plan for more details about out-of-province coverage before you relocate.

Register for MSP   Coverage Wait Period

Please note: A B.C. Care Card number is required for some specialized services, such as autism support or home nursing support. For Canadian Forces families in these types of situations, the case will be reviewed on a case-by-case basis and the three- month wait period might be waived. Contact the military member’s pay and benefit clerk to initiate waiving the wait period.

Urgent Care

If you need emergency care, here are some places that can help.

Name AddressPhone
Victoria General Hospital1 Hospital Way (located in View Royal)250-727-4212
Royal Jubilee Hospital1900 Fort Street (located in Victoria)250-370-8000
Saanich Peninsula Hospital2166 Mt. Newton X Rd (located in Central Saanich)250-544-7676
Cowichan District Hospital3045 Gibbins Rd (located in Duncan)250-737-2030
Westshore Urgent Primary Care Centre582 Goldstream Ave (located in Colwood)250-519-6919
James Bay Urgent Primary Care Centre547 Michigan St (located in Victoria)250-519-3770

Tips

Here are some tips to help you find a family doctor in Greater Victoria:

Check with your current family physician
Your current family doctor may have some tips to help your family find a new physician. They may know of a physician accepting new patients in your new city.

Start your search early
Phone the MFRC to see if they have recommendations. Phone doctor’s offices to see if they are accepting new patients.

Check with friends or co-workers who already live in the area
Current residents may know of a family doctor accepting patients. If you know a family who is moving away from Victoria, ask their family physician if you can take their spot.

Use the same walk-in clinic each time
By using the same walk-in clinic, they can keep a medical file about you that will record your appointments, prescriptions, special needs and any other health concerns. If the clinic gets to know you and your family, they might also be able to let you know when another physician in town is accepting patients.

Finding a Dentist

The College of Dental Surgeons of British Columbia will help you find registered, licensed dentists as well as certified dental assistants (CDAs).

DND offers a dental plan for family members (spouse/common law partner and children) that is administered by Great West Life. This coverage does not change as you move from province to province. If your family members (spouse/common law partner and children) are not covered by this plan, the military member can go to his or her Base Orderly Room or ships’ office to fill out the application form.

You will need to call individual clinics to see if they will do direct billing to Great West Life.

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Public Service Health Care Plan

PSHCP is an optional extended health care benefit plan administrated by Sun Life. This coverage does not change as you move from province to province. If your family members (spouse/common law partner and children) are not covered by this plan, the military member can go to his or her Base Orderly Room or ship’s office to fill out and submit the application form. This coverage is designed to help pay for some of the health services that are not covered by the provincial health insurance plan. More information and application forms can be found on the Sun Life website.

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